FAQ

About Us

Q: Are you an official Ligue 1 or any club store?
A: Ligue 1 Jersey Collective (www.francekits.com) is an independent online football merchandise retailer specializing in Ligue 1 style fan jerseys. Our product designs draw inspiration from the classic aesthetics of Ligue 1 clubs; however, we are not an officially licensed partner of Ligue 1 or any of its clubs.

Q: How can I contact you?
A: For any questions, please email us at [email protected]. We will respond within 24 hours.

About Products
Q: Are your jerseys officially licensed?
A: We sell "Ligue 1 Style Replica Jerseys." These jerseys are designed with inspiration from Ligue 1 clubs, aiming to replicate their iconic colors, designs, and badge styles to provide fans with a high-quality wearing experience. Please note, these products are not officially licensed or produced by Ligue 1 or the respective clubs.

Q: What is the quality of the jerseys? What fabric is used?
A: Our jerseys are made from high-quality, lightweight, and breathable fabrics, focusing on comfort during activity and durability for casual wear. Club crests and design details typically feature fine embroidery or high-quality heat transfer. See individual product pages for specific fabric information.

Q: How should I choose my size?
A: We offer standard European sizing (e.g., S, M, L, XL). To ensure the best fit, we strongly recommend consulting the detailed size chart on our website before ordering, which provides precise body measurements in both centimeters and inches. If you prefer a loose fit, choose one size up from your usual size.

Q: Which Ligue 1 club jerseys do you offer?
A: We offer a wide selection of Ligue 1 club-style jerseys, including classic and contemporary designs from popular teams such as Paris Saint-Germain, Marseille, Monaco, Lille, Lyon, Rennes, Nice, and more.

Q: Can I customize with player names and numbers?
A: Yes, we offer custom printing services (additional cost required) for many Ligue 1 style jerseys. Check the product page for availability and follow instructions at checkout to enter your information. Please note that printed content must adhere to public decency standards.

Orders & Shipping

Q: Which countries do you ship to?
A: We are a cross-border e-commerce store and offer worldwide shipping, with major destinations including the USA, Canada, UK, EU countries, Australia, and multiple Asian countries.

Q: What are the shipping costs, and how long will delivery take?
A: Shipping costs are calculated automatically based on delivery address and order weight. Orders are typically processed and shipped within 1-3 business days. Delivery times vary by region:

• Standard Shipping: Approximately 10-20 business days.

• Express Service (e.g., DHL, additional fee): Approximately 5-12 business days.
  For details, please see the "Shipping Policy" page.

Q: How can I track my package?
A: After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check package status on our website or the carrier's official site (e.g., DHL, USPS).

Q: Can I modify or cancel my order?

A: Once an order enters the processing stage (usually within 24 hours after placement), modifications or cancellations may not be possible. For urgent assistance, please contact us immediately via email with your order number.

Payment & Security

Q: What payment methods do you accept?
A: We accept international credit/debit cards including Visa, MasterCard, American Express, as well as PayPal. All transactions are processed through secure, encrypted payment gateways.

Q: Is shopping on your website safe?
A: Yes, we use SSL encryption to protect your personal information and payment data. We strictly adhere to our privacy policy and will never sell or disclose your information to third parties.

Customer Service

Q: What should I do if I receive the wrong or a defective item?
A: We guarantee product quality. If you receive an incorrect item, one with manufacturing defects, or an item significantly different from its description, contact us within 7 days of delivery with your order number and clear photos. After verification, we will arrange an exchange, partial refund, or store credit.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized. The customer is responsible for return shipping costs. After inspection, we will process a refund or provide equivalent store credit. Customized items and sale items are generally non-returnable.

Q: What if my package is lost or damaged?
A: If there are shipping irregularities or package damage, contact us within 48 hours of discovery. We will assist you in filing an inquiry or claim with the carrier and arrange a reshipment or refund as appropriate.